How can I contact MOOS STUDIO?

You can reach us via WhatsApp at +41 78 249 03 18 or by email at contact@moosstudio.com. Our customer service team is available Monday–Friday, 10 AM–6:00 PM (EEST).

What are the showroom hours in Bucharest?

The showroom is located at Dacia Blvd 42, Ground Floor, Bucharest, and is open 12:00–18:00 by appointment only. Please contact us in advance to schedule a visit.

What are your customer service operating hours?

Our customer service team operates Monday–Friday, 10 AM–6:00 PM (EEST). You can reach us via WhatsApp or email during these hours.

Is there a holiday notice I should be aware of?

Yes, we observe a quiet Easter pause on April 10 & 13 with no shipping on these days. The website remains open for orders, and shipping resumes on the next working day with possible slight delays.

How do I submit a contact form?

You can fill out our contact form with your name, email, order number (if applicable), and message, then click 'Send message' to submit your inquiry.

Where can I find information about returns and exchanges?

You can find detailed information about returns and exchanges on our Returns & Exchanges page, or contact our customer service team for assistance.

What information is available about shipping and delivery?

Our Shipping & Delivery page provides comprehensive information about delivery timelines, international shipping, and duties/taxes messaging for global customers.

Contact

Q: Do I need to make an appointment to visit the showroom?

Yes, visits to our showroom are by appointment only. To ensure you receive our full attention and to avoid overlapping appointments, please contact us in advance at +40 744 106 279 before stopping by.

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Help

Mon–Fri between 10:00 – 18:00 (EEST)

Phone: +40 744 106 279

WhatsApp: +41 78 249 03 18

Email: contact@moosstudio.com

Delivery

Delivery times are estimated in business days. Orders placed after Friday's cut-off time or during the weekend will be processed starting Monday.

See our full delivery policy here.

Returns

We accept returns for online orders within 14 days of delivery. Items must be in their original condition, unworn and with tags attached.

To make a return, please visit our returns portal.

See our full returns policy here.

Send us a message

Complete the form below so we can help.

Remember to include your order number if you have a question connected to an order.

Show-room Bucharest

Showroom Location: Dacia Blvd 42, Ground Floor

📞 +40 744 106 279

Showroom Open: 12:00 -18:00 ( by appointment only)

📍 Please verify the location on Google Maps for the most accurate directions and schedule.

To ensure you receive our full attention and to avoid overlapping appointments during this busy period, visits to our showroom are by appointment only. Kindly contact us in advance before stopping by.

📦 For orders or any inquiries

Feel free to reach out via WhatsApp at +41 78 249 03 18 or by email contact@moosstudio.com

🕒 Operating Hours: Monday – Friday, 10 AM – 6:00 PM (EEST)

Holiday Notice 🐰

A quiet Easter pause on April 10 & 13 - no shipping on these days.

The website remains open, and orders can be placed at any time.

Shipping resumes on the next working day, and there might be slight delays.

Show-room Bucharest

📦 For orders or any inquiries

Contact Form